The following are the terms and conditions for use of the bigvision.mu website. By accessing this website you agree with all Terms and Conditions as set below.


We guarantee the confidentiality of your details. Under no circumstances will these be given to any other third parties. When you place an order on the website, your personal details shall be used solely for order processing only and all instances related to this order, eg. order renewals, payments and refunds.


All orders are subject to availability, in the event of products being temporarily out of stock an advice note will be sent by email. If any product or a service is not available after 20 days of ordering a full refund will be issued to the original payment method.


When you choose your desired product, you will be taken to our secure checkout where you will be asked for the details required to process your order. Once completed you will then be issued with an order number and confirmation of your order by email.

Orders are processed immediately, however depending on your selected payment method, some order may take longer to be completed.


All transactions are processed safely and securely. Based on your location, you may see several Payment Options on the checkout page. A default payment option is a Bank Transfer. In order to complete your order using Bank Transfer, use the following details:

Account Name: Big Vision ltd

Account Number: 000446136832

Bank: MCB Mauritius

Payment Reference: Your Order ID


Domains and Hosting products and services (the “Products”) must be fully paid before activated. When any Products are due to renew, usually within 365 days from the first day of purchase, customer will receive an email notification with renewal reminder. First payment notice will be send to customer 30 days before the due date. Second payment notice will be send to customer 15 days before the due date. Final payment notice will be send to the customer on the due date. The Final payment notice will open a “Grace Period of 30 days” when customer still have time to renew the Products. If customer will not renew after the Grace Period, the Products will be terminated and all data stored on our servers will be deleted. After this period, customer will not be able to recover any data.


You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of bigvision.mu. Any copying, transmission or re-transmission of the same requires the prior written approval of bigvision.mu.

Big Vision reserves the right to cancel service or products at any time (eg. if we feel the client is in breach with our Terms and Conditions). Client is fully responsible for all data and content stored in our servers and by using our service or products, the client is fully aware that all his activities performed on our servers are complying with all laws and regulations that may apply to the client by the jurisdiction he is residing in.


The price listed on the website (the ‘Price’) for bigvision.mu products and services (the “Products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, change a special offer price back to it’s original or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the website is wrong.


Big Vision ltd. offers other products and services including but not limited, such as website development, App and Software Development and Consultancy Services. Pricing for those products and services may vary depending on customers requirements. The usual pricing require customer to cover upfront costs of 70% of the total price, following remaining 30% paid at the time of product delivery. All products and services must be fully paid within 30 days of the delivery. Big Vision ltd will impose penalty fees on payments owed for more than 30 days. Penalty Fee is daily charge 0.1% of the total price.


We always try to deliver your selected Products as soon as possible. Due to its nature, Domains and Hosting products can take time to be fully activated. Whilst most of the domains and hosting plans are active within 24 hours from receiving payment, it cannot be guaranteed for certain domain extensions that may require additional verification. Should this situation occur, we will engage with you in conversation to speed up the order completion. Should this take longer than 20 days since the payment has been cleared, the Products and Service Availability clause will be applicable.


When you purchase online, you have a statutory right to return the Product up to 7 days after your order has been completed (cooling off period). We can change or cancel an order up until it is completed.


The first point of contact for complaints is to email us directly. Please email complaints to info@bigvision.mu.


Our products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.


The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.


To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products.


No contract will subsist between you and bigvision.mu for a sale to you of any product or service unless and until bigvision.mu accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time bigvision.mu sends the e-mail to you (whether or not you receive that e-mail).


We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the website.


We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.


The terms of use shall be governed by and construed fully in accordance with the laws of Mauritius. You and we agree to submit to the exclusive jurisdiction of the courts located in Mauritius. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.


We may terminate the website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your account for violation of the letter or spirit of these terms and conditions.


If you want to express a view direct to bigvision.mu then please email us at info@bigvision.mu.